Deborah Sweeney had a great post today on Social Media Today. She visited the issue of employees posting negative comments about your business online. She has excellent advice on this topic and you should check it out. Read her article, ‘Dealing with Negative Comments Online from Your Employees’ HERE.
I would like to add something to her great advice. You should use this situation (if it arises in your business) as a learning experience. The employee was upset for some reason. You need to investigate the situation and see if there is a bigger problem within your organization. Is the complaint a complaint of anyone else? Are other employees upset? What could have prevented this person from being so upset? In going out and finding the answers to these types of questions, you can turn a negative situation around and learn from it.